You can request deletion of your Taskplore account and your data at any time, whether or not you still have the app installed. Taskplore accounts are provisioned by your organization, so a deletion request is reviewed and approved by your organization's administrator rather than carried out immediately. This page explains how to submit a request and what happens once it's approved.
Option 1: Request deletion in the app
In Taskplore
- Open Taskplore and sign in.
- Go to the Profile tab.
- Under the Account section, choose Delete Account.
- Confirm the request.
This submits a deletion request to your organization's administrator. Your request shows as pending until the administrator reviews and approves it — the app itself cannot delete your account.
Option 2: Request deletion without the app
By email
If you no longer have the app installed, can't sign in, or would rather not use the in-app option, email info@mkdev.qa from the address associated with your account, with the subject line "Account Deletion Request". Include your name so the Service Provider can locate and verify your account.
Email requests go through the same review: after the Service Provider verifies your identity, the request is routed to your organization's administrator for approval before it's processed. There is no fixed turnaround time — the request remains pending until the administrator acts.
What gets deleted once your request is approved
- Your account profile: name, email address, and profile photo.
- Any project, task, or checklist that only you had access to.
- Any file or photo you attached to your own tasks, other than attachments on shared projects (see below).
What is retained, and why
Taskplore is built for teams, so some content you created may be shared with a project rather than private to you. To avoid disrupting a project your teammates still rely on, the following is handled differently:
| Data | What happens |
|---|---|
| Tasks and checklists within a shared project | Remain visible to your former teammates so the project's history stays intact. Your name is replaced with "Former member," and your profile photo and contact details are removed. |
| Files or photos you attached to a shared task | Remain attached to that task for the project's team, with your identifying information removed. |
| Records required for legal, tax, or fraud-prevention purposes | Retained only as long as required by applicable law, then deleted. |
If you'd prefer that shared content be removed entirely rather than anonymized, mention this when you submit your request and the Service Provider will review what's possible without affecting your teammates' access to the project.
Questions
For anything not covered here, see the full Privacy Policy or contact the Service Provider at info@mkdev.qa.